Gedeon Medica - Digitalizing Patient Care with Precision
Digitizing a clinic’s one-of-a-kind treatment process into a secure and intuitive system that supports doctors, psychologists, and specialists alike.
Client:
Gedeon Medica
Year:
2021
Industry:
Healthcare & Mental Health
Services:
Product Design Sprint
UX Design
UI Design
Web & Mobile App Development
Cloud Infrastructure
Maintenance & Support
Client:
Gedeon Medica
Year:
2021
Industry:
Healthcare & Mental Health
Services:
Product Design Sprint
UX Design
UI Design
Web & Mobile App Development
Cloud Infrastructure
Maintenance & Support
Executive Summary
Gedeon Medica is a Warsaw-based medical clinic specializing in treating anorexia, bulimia, depression, and other psychological conditions. They approached us to replace their overwhelming paper-based records with a digital platform tailored to their therapeutic methodology. The resulting system, Patient Card, became the foundation for how their doctors, specialists, and administrators manage patient care in a secure, cohesive, and reliable way.
Digital Bunch Solution
We began with a Product Design Sprint to understand the clinic’s processes and translate them into a unified digital experience. Custom built on Google Cloud, Patient Card centralizes all patient information, supports collaboration among specialists, and meets the strictest medical-data standards.
Gedeon Medica needed a regulation-compliant platform that mirrored their psychiatric workflow while replacing inconsistent paper records with one coherent digital system.
When human connection guides digital design, even data becomes a form of care.
Understanding what really mattered for Gedeon Medica
Gedeon Medica aimed to consolidate documentation into a single digital record for each patient’s journey, enhancing accuracy and streamlining information flow across departments.
Challenge
The clinic needed a reliable digital structure that connected all patient information, from initial consultations to final reports, in one secure system accessible to authorized staff.
Solution
We built a cloud-based platform that centralizes all patient data and documentation in one organized environment. Authorized specialists can instantly access full patient histories, which strengthens collaboration, accuracy, and continuity of care.
Our Unique Approach: Technical Empathy Applied
We began by mapping Gedeon Medica’s entire treatment journey, aligning clinical precision with simplicity for end users. Our research identified how technology could strengthen trust between doctors, patients, and families.
Through a Product Design Sprint, we translated their complex workflow into structured digital processes. Technical planning focused on data security, reliability, and compliance while ensuring the product felt calm and intuitive to use.
The result balanced empathy with performance, offering structured documentation, real-time collaboration, and clear visual hierarchy that reinforced confidence and clarity across every clinic.
How We Transform Ideas Into Seamless Experiences
We began the project with a Product Design Sprint to fully understand Gedeon Medica’s internal processes. Through collaborative workshops, we mapped user roles, clinic workflows, and data flows to define exactly how information should move across departments.
Aleksander Stós
CTO & Co-Founder
We approached every stage of this project with respect for precision. Mental healthcare involves enormous sensitivity, and the software had to reflect that. We shaped each screen and workflow so that information would never be lost or misunderstood. The real success of Patient Card is how naturally it fits into their existing method of care."
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Start ProjectThe Business Impact: Value Creation in Healthcare
Patient Card unified how Gedeon Medica handles patient information across all facilities, improving efficiency and accountability. The platform has maintained zero outages since launch and securely stores millions of data rows.
Doctors now collaborate seamlessly within one system, management tracks performance in real time, and parents receive clear, standardized reports that reinforce trust. The clinic reached an estimated ROI within 21 months, with operating costs far below comparable SaaS tools.
This digital foundation enables the clinic to scale confidently, adapt to new regulations, and maintain its leadership in patient-focused mental healthcare.
We aimed to create a system that ensures doctors and staff can confidently collect, store, and access patient data, transforming manual processes into a secure digital workflow.
User Research & Process Mapping
We began by conducting interviews and workshops with doctors, psychologists, and administrative staff. These sessions revealed how information moved between departments and where it was being lost in paper forms or manual entry. Understanding their unique treatment cycles and documentation patterns allowed us to design digital processes that mirrored their actual workflow. Every feature originated from observed pain points, not assumptions.
Workflow Definition & UX Design
Once the key processes were mapped, we translated them into wireframes and interactive prototypes. Each user type, including doctors, receptionists, and managers, received a tailored experience designed around their responsibilities. Validation rules and guided steps ensured that every patient file remained complete and compliant throughout the treatment cycle. The final UX provided structure without rigidity and flexibility for the clinic’s multi-specialist approach.
System Architecture & Data Security
From the start, security and reliability were treated as fundamental requirements. Our engineers implemented a cloud-based infrastructure on Google Cloud Platform, combining encrypted data storage with granular role-based permissions. Each action is tracked to ensure accountability and compliance with medical data regulations. The result is a system that safeguards sensitive patient information while remaining fast, scalable, and easy to maintain.
Training & Long-Term Support
After deployment, we conducted in-person training sessions for both clinical and administrative teams. The goal was to make every user comfortable with the new digital process from day one. Our SLA support covers continuous maintenance, feedback analysis, and iterative updates to reflect changes in the clinic’s methodology. More than four years later, Patient Card remains stable, secure, and fully aligned with how Gedeon Medica delivers care.
Why This Transformation Succeeded
The transformation succeeded because every decision was based on how the clinic actually works rather than on generic medical software templates. By observing and mapping each step of their patient-care process, we created a tool that fits naturally into their daily rhythm and supports genuine medical collaboration.
Technical excellence ensured reliability, security, and long-term sustainability. The custom system achieved performance, uptime, and compliance standards that far exceed comparable SaaS platforms, while remaining fully scalable for future needs.
Most importantly, Patient Card became more than a digital archive. It became an operational backbone that strengthens trust between doctors, patients, and families, allowing the clinic to focus entirely on delivering care with confidence and consistency.
Gedeon Medica’s transformation centered on translating complex care workflows into a secure, intuitive digital system. Patient Card now connects doctors, staff, and patients through one clear and dependable platform.
Looking Forward: The Custom Healthcare Advantage
Gedeon Medica now stands as a reference point for how custom-built healthcare systems can outperform generic medical software. Patient’s Card continues to evolve with new features shaped by real feedback from doctors and administrators. One recent enhancement introduced location-based access control, allowing doctors to make changes only from approved clinic locations. This added security layer, developed on demand, reinforces patient data protection and shows the flexibility that off-the-shelf solutions cannot offer. The project continues to represent the future of healthcare digitalization, where technology strengthens care delivery through precision, empathy, and long-term sustainability.
Our team transformed Gedeon Medica’s clinical operations by building a digital system that brings clarity to complex workflows.
Elżbieta Bonder
Chief Executive Officer, Gedeon Medica
Everything works seamlessly. The system is intuitive, secure, and completely aligned with how we work. It has become an essential part of how we care for our patients every day.
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