Telivy - From Cyber Insurance to Cybersecurity Platform Acquired by Cytracom

We shifted the platform focus from a cyber insurance marketplace to security audits for MSPs, expanding functionality to include external and internal audits, domain scanning, and cloud scanning. This pivot addressed a market niche where MSPs need comprehensive security assessments across multiple client devices, positioning audits as tools supporting insurance sales rather than the primary product. The new model achieved global validation with a client base spanning Australia, Europe, Africa, and the USA. This fundamental business model change was made possible by the speed at which we could test, learn, and rebuild around validated assumptions.

We built the agent installed on client machines from scratch, enhancing support for Windows and MacOS with Linux support planned. The new agent operates locally, collecting data on system, network, applications, and sensitive files with secure transmission to the platform. The architecture is extensible, enabling rapid addition of new features and platforms without compromising stability. The agent uses a flexible, multimodular C# architecture that gives us rapid development capability as well as access to multiplatform low-level system APIs. Our team accounts for an array of potential vulnerabilities and attack vectors.

We integrated AI focused on personalized remediation plans and audit result analysis, filtering false alarms and summarizing thousands of detected issues into accessible reports. Users access an AI-powered expert chat that explains technical concepts and helps prepare for client meetings, with executive summaries that help management understand key threats and recommendations without technical expertise. This approach significantly lowers the barrier to entry for cybersecurity, making comprehensive security assessment accessible to less technical users and differentiating Telivy from competitors offering only raw scan data.

We integrated with multiple PSAs, including ConnectWise and Autotask, the leading IT management tools for MSPs, enabling comprehensive incident and security task management that tracks errors, assigns responsibilities, and monitors repair status in the context of clients and risk categories. These integrations facilitate MSP fleet management with transparency in security actions, making Telivy part of MSPs' daily workflow rather than a standalone tool. The strategic importance of this functionality for client retention and growth cannot be overstated; it transforms Telivy from an external security scanner to an integrated component of MSP operations.